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The Future of Contact Center Hiring: Adapting to Recruit and Retain Top Agents

High attrition, fewer qualified candidates, and ghosting have made hiring agents harder than ever.

Learn how leading contact centers are tackling these challenges by transforming the way they hire.


About our speakers

Khatera Ghafoori

VP, HR & Quality Assurance at Zedd Solutions

Khatera is a highly experienced HR leader with over ten years of experience in the contact center industry.

At Zedd, Khatera supports all aspects of Human Resources, including recruiting, training, employee relations, and quality assurance.

Ravin Shah

CEO at Hellohire

Ravin is the founder of Hellohire, a software platform that helps contact centers hire agents faster – while reducing recruiting time and costs. 

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