case studies

Senior Helpers Charleston Improves Caregiver Hiring Quality

How Senior Helpers Charleston improved caregiver hiring quality, reduced poor-fit hires, and built a stronger, more reliable team.

Higher-quality caregivers hired

Improved caregiver retention

More confident hiring decisions

Location

Charleston, South Carolina

Industry

Home Care

employees

150+

who they hire

Caregivers

Amy Petersen-Smith

Senior Helpers of Charleston

about the business

Senior Helpers Charleston

Amy Petersen-Smith

Senior Helpers of Charleston

Senior Helpers of Charleston provides in-home care to seniors across the Lowcountry of South Carolina. As demand for services grew, owner Amy Petersen-Smith recognized that hiring more caregivers wasn’t the goal — hiring the right caregivers was. To support long-term growth and client satisfaction, the team needed a better way to improve caregiver hiring quality.

the challenge

Too Many Candidates, Not Enough Quality

Before Hellohire, the team relied heavily on phone screenings. While this helped manage volume, it created major blind spots:
  • No visibility into professionalism or engagement
  • Limited ability to assess cultural fit
  • Poor-fit candidates making it too far in the process
As Amy experienced firsthand, candidates could seem acceptable on the phone — but show up completely misaligned in person. At the same time:
  • Recruiters were overwhelmed with resumes
  • Time was wasted on unqualified candidates
  • Hiring decisions lacked confidence
The result: a hiring process driven by volume, not quality.

the solution

A Clearer View of Candidate Quality

Senior Helpers Charleston implemented Hellohire to bring visibility and structure to the hiring process. With Hellohire:
  • Candidates are evaluated through video interviews
  • Pre-screening filters out poor-fit applicants
  • Recruiters gain AI-generated summaries for faster decision-making
This allowed the team to:
  • Assess professionalism, communication, and engagement early
  • Identify strong candidates before investing more time
  • Make more confident hiring decisions
As Amy described it: “It’s not about just filling a spot — it’s about getting the right person in that spot.” By improving visibility and filtering upfront, the team was able to improve caregiver hiring quality significantly.

real results

Fewer Hires, Better Outcomes

Higher-quality caregivers hired

More professional, engaged, and reliable candidates

Improved caregiver retention

Stronger hires stayed longer

More confident hiring decisions

Better visibility into candidate fit

Faster time-to-hire

Application to hire in as little as two days
By prioritizing quality over quantity, Senior Helpers Charleston built a stronger, more reliable caregiver team.
We’ve actually hired less people, but I’m okay with that because the people that we’re hiring are higher quality who are staying with us for a longer period of time.

Amy Petersen-Smith

Senior Helpers of Charleston

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