case studies

Zedd Solutions Cuts Candidate Screening Time by 80%

How Zedd Solutions reduced candidate screening time from 2 days to 2 hours and focused only on qualified candidates.

80% reduction in screening time

14+ hours saved per recruiter

No more phone screening

Location

Toronto, Ontario

Industry

Contact Center, BPO

employees

500+

who they hire

Customer Service Agents, Technical Support Specialists, Sales Reps

Khatera Ghafoori

VP of HR & Quality Assurance

about the business

Zedd Customer Solutions

Khatera Ghafoori

VP of HR & Quality Assurance

Zedd Solutions is a global BPO and contact center provider, hiring large volumes of agents to meet client demand. With a dedicated recruiting team, efficiency in the hiring process is critical to keeping operations running smoothly. To keep up, the team needed a way to reduce candidate screening time while still identifying qualified candidates quickly.

the challenge

Screening Candidates Took Too Long

Before Hellohire, the hiring process involved multiple manual steps:
  • Reviewing resumes
  • Contacting candidates individually
  • Conducting phone screens
  • Scheduling follow-up interviews
This process was slow and resource-intensive. Recruiters were spending:
  • Up to 2 full days screening candidates
  • Significant time on unqualified or uninterested applicants
  • Hours lost due to no-shows and failed outreach
The result: too much time spent before even getting to the interview. The team needed a way to reduce candidate screening time without sacrificing quality.

the solution

Replaced Phone Screens with Video Screening Calls

Zedd Solutions implemented Hellohire’s short video screening calls to streamline recruiting. Instead of traditional resume reviews and phone screens:
  • Candidates are invited directly into short, structured interviews
  • No one-to-one coordination is required
  • Recruiters meet candidates back-to-back in a single interview session
The new process:
  • Schedule interview block
  • Invite candidates in bulk
  • Conduct short, back-to-back interviews
  • Move qualified candidates forward
This eliminated:
  • Manual resume review
  • Phone screening
  • Scheduling coordination
As Khatera described: “This has essentially replaced our phone screens altogether.”

real results

From Days to Hours

80% reduction in screening time

From 2 days to 2 hours

14+ hours saved per recruiter

Massive time savings across the team

No more phone screening

Screening replaced by real-time interviews

More focus on qualified candidates

Less time wasted on poor-fit applicants
By transforming the screening process, Zedd Solutions dramatically improved efficiency and recruiter productivity.
Instead of contacting candidates one by one, we immediately schedule them for interviews and meet them face-to-face.

Khatera Ghafoori

VP of HR & Quality Assurance

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