case studies

TelAffects Cuts Recruiting Costs by 67% Without Sacrificing Quality

How TelAffects reduced recruiting costs, improved hiring efficiency, and maintained candidate quality at scale.

67% reduction in recruiting costs

Lower job advertising spend

Maintained (and improved) candidate quality

Location

Lake Mary, Florida

Industry

Contact Center, BPO

employees

250+

who they hire

B2B Sales Reps, Customer Service Agents

Cheri Gillett

VP of Client Operations

about the business

TelAffects

Cheri Gillett

VP of Client Operations

TelAffects is a leading BPO and contact center provider based in Florida, hiring 50–60 employees per month to support customer service and sales operations. With high-volume hiring comes high costs. To maintain growth, the team needed a way to reduce recruiting costs without sacrificing candidate quality or slowing down hiring.

the challenge

Recruiting Was Expensive and Inefficient

Before Hellohire, TelAffects relied on traditional hiring methods:
  • Heavy use of job boards like Indeed
  • Multiple recruiters managing outreach and scheduling
  • Long, complex hiring processes
This created major challenges:
  • High staff costs tied to recruiting efforts
  • Expensive and ongoing job ad spend
  • Hiring timelines of 3–4 weeks to fill a class
Despite the investment:
  • The process was slow
  • Resources were stretched
  • Costs continued to rise
The team needed a way to reduce recruiting costs while maintaining performance.

the solution

A More Efficient, Cost-Effective Hiring System

TelAffects implemented Hellohire to automate and streamline recruiting. With Hellohire:
  • Candidates are pre-screened automatically
  • Interviews are scheduled quickly without manual coordination
  • Recruiters spend less time on repetitive tasks
  • Hiring managers gain better visibility through AI summaries
This reduced reliance on:
  • Large recruiting teams
  • Long-running job ads
  • Manual coordination and follow-ups
By increasing efficiency across the process, TelAffects was able to significantly reduce recruiting costs.

real results

Lower Costs, Better Outcomes

67% reduction in recruiting costs

$70,000+ saved in staff costs

Lower job advertising spend

$800+ saved monthly on job platforms

Maintained (and improved) candidate quality

Automation did not reduce quality

Faster hiring cycles

From weeks to days
By reducing costs without sacrificing quality, TelAffects transformed recruiting into a more scalable and profitable operation.
Implementing Hellohire brought remarkable results — we reduced costs significantly without sacrificing quality.

Cheri Gillett

VP of Client Operations

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