case studies

FirstLight Buffalo Doubles Its Business Without Adding Recruiters

How FirstLight Buffalo scaled home care hiring, improved candidate quality, and doubled its business — without adding recruiting staff.

Business doubled

No additional recruiters needed

Stronger candidate quality

Location

Buffalo, New York

Industry

Home Care

employees

250+

who they hire

Caregivers

Chris Galley

Recruiter

about the business

FirstLight Home Care Buffalo

Chris Galley

Recruiter

FirstLight Home Care of Buffalo provides in-home care services across Western New York. Over the past year, the agency experienced rapid growth — nearly doubling in size as client demand increased. Client hours grew from under 4,000 to over 8,000 per month. But in home care, growth depends on hiring. To keep up, the team needed a way to scale home care hiring without expanding their recruiting team. With just “one and a half recruiters” managing hiring, adding more staff would have increased costs and complexity. Instead, they needed a way to grow with the team they already had.

the challenge

Growth Was Outpacing Hiring Capacity

As demand increased, recruiting became a bottleneck. The small team was responsible for:
  • Reviewing resumes
  • Conducting phone screens
  • Coordinating interviews
Much of this work was manual and time-consuming. At the same time, issues like poor language fluency or lack of qualifications were often discovered late in the process — wasting time and slowing hiring down. The team struggled to scale home care hiring with limited recruiting capacity. Hiring another recruiter seemed like the only option — but it would increase costs without solving the underlying inefficiencies.

the solution

A System That Scales Hiring Without More Recruiters

FirstLight Buffalo implemented Hellohire to streamline and automate recruiting. With Hellohire:
  • Candidates are pre-screened automatically
  • Only qualified applicants move forward
  • Interviews happen earlier through video
This allows the team to identify strong candidates faster — without spending time on unqualified applicants. As Chris described it: “It filters out people without us doing any of the work — it just runs in the background.” By removing manual work and improving screening, the agency was able to scale home care hiring without increasing recruiter headcount.

real results

Double the Business, Same Recruiting Team

Business doubled

Client hours grew from <4,000 to 8,000+ per month

No additional recruiters needed

Growth achieved with the existing team

Stronger candidate quality

Better screening reduced poor-fit hires

Hours saved every week

Less time spent on sourcing and admin work
By removing recruiting as a bottleneck, FirstLight Buffalo was able to grow faster — while keeping their recruiting team lean.
We doubled our business without needing to add another recruiter.

Chris Galley

Recruiter

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