How owner Amy Petersen-Smith upgraded her hiring process with Hellohire, bringing in higher-quality caregivers faster.
CASE STUDY
Quality Over Quantity: Senior Helpers Charleston Elevates Caregiver Hiring
Location
Charleston, South Carolina
Industry
Home Care
Employees
150+
Who They Hire
Caregivers
Location
Charleston, South Carolina
Industry
Home Care
Employees
150+
Who They Hire
Caregivers
Amy Petersen-Smith
Senior Helpers of Charleston
About Senior Helpers Charleston
Amy Petersen-Smith owns Senior Helpers of Charleston. As a strategic leader, she guides her team in delivering exceptional care to seniors across the region. By early 2025, her agency was growing steadily, but outdated hiring processes were slowing recruiters down and letting the wrong candidates slip through.
Problem
Before Hellohire, Amy’s team relied on phone screenings. While functional, they made it impossible to gauge true engagement, cultural fit, or professionalism. Recruiters wasted time on candidates who were clearly not a match once they arrived at orientation. Scheduling and follow-up were clunky, leading to ghosting and inefficiencies. Amy knew it was time for a change.
Solution
In 2025, Amy adopted Hellohire. The video-based platform gave recruiters a clear view of candidate quality upfront, while also offering tools like waiting rooms, built-in texting, and AI-generated interview summaries. Applicants appreciated the seamless process, and recruiters gained new efficiency, accuracy, and confidence in hiring decisions.
Old Process
New Process
Results
After just a few months, the impact is clear:
- Recruiters are hiring fewer but higher-quality caregivers who stay longer.
- Time-to-hire has shortened, with candidates able to move from interview to hire in just two days.
- Engagement is stronger, ghosting has decreased, and the team has more confidence in cultural fit.
The caregivers we hire through Hellohire are more professional, stronger, and stay with us longer.
- Amy Petersen-Smith, Owner, Senior Helpers of Charleston
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