How recruiter Chris Galley improved candidate quality, saved hours each week, and kept pace with rapid growth.
CASE STUDY
How FirstLight Buffalo Doubled Its Business Without Adding Recruiters
Location
Buffalo, New York
Industry
Home Care
Employees
250+
Who They Hire
Caregivers
Location
Buffalo, New York
Industry
Home Care
Employees
250+
Who They Hire
Caregivers
Chris Galley
About FirstLight Home Care Buffalo
FirstLight Home Care of Buffalo has nearly doubled in size over the past year. With client hours climbing from under 4,000 to more than 8,000 per month, recruiter Chris Galley needed a way to scale hiring without expanding his recruiting team.
Problem
Recruiting was draining time and resources. With only “one and a half recruiters” on staff, Chris and his colleague were overwhelmed by manual sourcing and phone screens. Too often, issues like poor language fluency or reliability only surfaced late in the process — wasting time and slowing the agency’s ability to grow.
Solution
In 2025, FirstLight adopted Hellohire. The platform automatically filters out unqualified applicants, integrates with Indeed, and allows recruiters to quickly evaluate candidates face-to-face online. Chris described it as “way beyond sourcing,” reducing manual workload while surfacing the best caregivers faster.
Old Process
New Process
Results
-
- <li
- — client hours grew from <4,000 to 8,000+ per month.
- Stronger candidate quality with fewer drop-offs and better-fit hires.
- Hours of time saved weekly, freeing recruiters to focus on compliance, scheduling, and client service.
“It filters out people without us doing any of the work — it just runs in the background.”
– Chris Galley
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