How owner Michelle Rankine increased hiring by 90%, cut time-to-hire by 68%, and transformed her recruiting workflow with Hellohire.
CASE STUDY
From 12 Days to 4: Right at Home Lewisville Cuts Time-to-Hire While 2x Caregiver Hiring
Location
Dallas, TX
Industry
Home Care
Employees
100+
Who They Hire
Caregivers, CNAs
Location
Dallas, TX
Industry
Home Care
Employees
100+
Who They Hire
Caregivers, CNAs
Michelle Rankine
Owner
About Right at Home Lewisville, TX
Michelle Rankine is the owner and administrator of Right at Home Lewisville, serving families across Collin, Denton, and North Tarrant County in the Dallas–Fort Worth area. With over 13 years leading her agency, she has built a culture centered on responsiveness, caregiver quality, and operational excellence. Michelle believes exceptional client care starts with exceptional hiring, prioritizing professionalism and a strong first impression for every applicant.
Problem
Michelle’s team was drowning in resumes. Manual screening took hours. Interview no-shows were happening too frequently. Applicants expected quick responses, but recruiters couldn’t keep pace. The agency’s average time-to-hire had stretched to 10–12 days, slowing growth and exhausting staff.
They were looking for a system that would deliver:
- Higher interview show-up rates
- Faster time-to-hire
- Less recruiter workload
- A smoother applicant experience
- Better caregiver quality
Solution
In 2025, Right at Home Lewisville implemented Hellohire to automate communication, screening, and scheduling.
Applicants were instantly contacted – even after hours – booked into interviews, and pre-screened before a recruiter ever picked up the phone. Leadership gained real-time visibility into hiring metrics without chasing reports. The agency was onboarded in a single day and even staff who described themselves as “not tech savvy” found the platform easy to use.
Old Process
New Process
Results
- 90% increase in hiring – 62 hires → 118 hires in 7 months
- Time-to-hire reduced 68% from ~12 days to 3.84 days
- Noticeable increase in caregiver quality (CNAs & experienced aides)
- 92.7 staff hours saved
“This is one of the best decisions I’ve made for my recruitment team. The output has been a win, the ease has been a win, and it wasn’t expensive. For me, that’s a total win.”
- Michelle Rankine
Get a recruiting assistant that doesn't take lunch breaks, entirely for free
Complete the form below to gain instant access to the set-up process
**Your information is safe and secure with us. We will never share your information. Unsubscribe anytime.